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Updated by user May 08, 2016

Shoe Dept. update...after contacting Shoe Dept.

online and writing this review I was contacted by the District Manager and the actual Store Manager who was out of town when I tried to return the shoes. Both of them were sorry for the inconvenience and said to come in to the store and the manager would take care of me. I didn't have the receipt, I believe they kept it with the first pair of shoes. Both said I wouldn't need it in this case.

I brought the shoes back and was given a refund.

I was happy with the resolution.

Original review posted by user May 02, 2016

On April 30, brought unworn and receipt into Alexandria Shoe Dept. Encore.

The store manager (I assume) she had a bad attitude right from the beginning. She looked at the shoes which had not been worn and said she couldn't put them back on the shelf. Again, they had never been worn. She refused to give me my money back.

So, upset I accepted the 1/2 inch larger shoe. But, the manager? had told the associate to get a wide. She brought the 1/2 size larger but in a Medium.

I only focused on the size and not the width. So, I brought the shoes home. The receipt was not put in the bag or shoe box. So, now I have a pair of shoes which do not fit without the receipt.

I'm sure this was done on purpose. Especially reading all the other negative Shoe Dept. complaints.

Have emailed corporate. If I do not hear from them will contact the BBB.

Reason of review: poor customer service and with receipt and unworn shoes was refused a refund!.

Monetary Loss: $30.

Preferred solution: Full refund.

Shoe Show Cons: Store manager and the return policy.

Location: Pineville, Louisiana

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Cecilie Trh

I brought some shoes back Saturday and they still didnโ€™t put my money back on my card

Itamar Sry

they tell you to log in to your account to start return process to get a return label, but there is nothing about this on the site. if you call the 1888-55-shoes number, no answer. what a bust

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