841 Leco Rd c, Dillon, SC 29536, USA
Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Recently purchased shoes at the ShoeShow in Dillon SC. Two days later (on my next day off) I needed to exchange one pair and requested a refund for the other as they do not carry it wide .

Granted I know the staff here is rude and act as if your a bother by shopping there, but I do like the prices and variety. However when trying to complete the above mentioned exchange/refund I was told to "just get another pair" for the $60 exchange but that they did not have enough money to refund the $40 pair to take it to Marion SC for a refund. What!? I neednto drive another 24 miles from my home to get a refund?

Shoe show should pay my gas was what I was thinking....Until I arrived at the MUCH SMALLER store in Marion where the Manager was friendly and greeted me with a genuine good morning! And welcome to ShoeShow. I explained my experience and she apologized for my inconvienence and proceeded to refund my purchase -IN $5 and $1 bills as that store is considerably smaller and only has one register hence less money on hand.

But I am also thankful to Dillon's staff for helping me find a new place to shop! YES I will drive the extra miles to recieve the better service that little Marion store offers -not to mention clean, neat ,lets you use the restroom if needed and appreciates the customers!

Product or Service Mentioned: Shoes.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private or public responses to the review from Feb 13.
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